Need library assistance on the other floors

Liz writes:

The one thing that they definitely need is library staff on floors 2,3 and 4 . I wanted to find some books and a woman from floor 1 had told me they were on floor 4 and yet they really were not and even so there was no staff at all to help/guide where I can find them.

Dave Green, Associate University Librarian for Collections and Information Services replies:

Hello Liz. Actually our library, and many other academic libraries, have been cutting back on the number of librarians that are available at information desks beyond the main reference desk. This is due to the budget limitations that academic libraries have been increasingly facing in the past 10 years, as well as the changing nature of how  students are seeking assistance.

If you can’t find an item on the shelf, however, return to the reference desk ( not the circulation desk) and ask a reference librarian to go with you to see if they can find the item. Unless the librarian is alone staffing the reference desk, they will be more than happy to accompany you to the other floor to find the item.